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1. Introduction
This Cookie Policy explains how BinaxPay ("we," "us," or "our") uses cookies and similar technologies on our Business Platform (binaxpay.com/business). It describes what cookies are, how we use them, and how you can manage your preferences.
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2. What Are Cookies?
Cookies are small text files placed on your device. They help remember preferences, improve functionality, secure sessions, and analyze platform usage.
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3. Types of Cookies We Use
- Strictly Necessary: Strictly Necessary: core security, login, session management. Cannot be disabled.
- Functional: Functional: remembers settings (language, region, theme, AI preferences).
- Performance: Performance: anonymous usage data to optimize speed, navigation, reliability.
- Analytics & Diagnostics: Analytics & Diagnostics: traffic measurement, error tracking, and service improvement.
- Marketing: Marketing: relevant business updates across platforms (only with consent).
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4. How We Use Cookies
- Enable secure login and session continuity
- Remember user and AI Agent preferences
- Monitor performance and detect technical issues
- Improve analytics, quality, and usability
- Provide tailored content (with consent)
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5. Third-Party Services & Cookies
We integrate trusted services to keep the platform secure, reliable, and compliant. Where these providers place cookies, they do so under their own policies. We do not use Stripe, Railsr, or Equals Money cookies.
- Security & Performance (cookies likely): Cloudflare — DDoS protection, CDN, edge caching.
- Analytics & Diagnostics (consent-based): Google Analytics / Google Tag Manager — aggregated usage and performance metrics.
- KYC/AML (cookies when you start KYC): Sumsub — identity and document verification.
- User Communications (usually no site cookies unless widgets are embedded): Twilio (voice/SMS/OTP), transactional email providers.
- Error Monitoring (minimal/optional): Sentry — stability & error tracking.
- Consent Management (essential): Our consent banner/tool to store and honor your choices.
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7. Managing Cookies
Use your browser settings and our consent banner to allow/deny categories, delete stored cookies, or receive alerts. Disabling cookies can limit some secure areas and features.
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8. Legal Basis
- Strictly Necessary: Legitimate Interest: essential cookies (security, session, fraud prevention).
- Consent: Consent: analytics, functional/personalization (including AI Agent non-essential), and marketing.
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Our AI Agent Cookies (First-Party)
The BinaxPay AI Agent assists business users in the dashboard and uses first-party cookies and local storage as follows:
- Conversation Continuity: Conversation Continuity (functional; consent where required): last thread reference, language, context boundaries.
- Personalization: Personalization (functional; consent-based): tone, detail level, UI shortcuts and preferences.
- Session & Security: Session & Security (strictly necessary): secure session continuity, CSRF, abuse/fraud prevention.
- Quality & Debug: Quality, Safety & Debug (analytics/diagnostics; consent-based): pseudonymized events for response quality, failure detection, and safeguards.
- You can manage non-essential AI cookies under the Functional/AI Experience category in the consent banner or via Settings → Privacy. Disabling them may reduce continuity and personalization; core features remain available.
- No third-party AI trackers: processing occurs on our infrastructure and selected processors under data-processing terms.
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Contact
BinaxPay Holding Ltd - Company No. 16830503. 167–169 Great Portland Street, 5th Floor, London, England, W1W 5PF
Email: [email protected]
CEO Contact: [email protected]
Phone: +49 163 333 25 43
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Definitions
- Cookies: Cookies are small data files stored on your device to help improve website performance.
- We/Us/Our: We, Us, Our refers to BinaxPay Holding Ltd.
- You/Your: You, Your refers to users of the BinaxPay Business Platform.
